Organizations spend enormous time, resources and operational costs on manual pre-processing, sorting and distributing the ever-increasing amount of inbound communication arriving in mailrooms – either as paper documents, faxes or by e-mail. Manual document processing is not only slow and costly, it is also error-prone and lacks the ability to monitor and control the flow of customer communication throughout the organization.
A combination of iKAN and ABBYY’s server-based system automatically processes correspondence that comes via fax, traditional mail, e-mail, and other channels. Incoming communications are classified by their appearance (Visual classification) and content (Content classification), categorized, and directed to the appropriate agents in your business.
Features
Document Routing
Based on classification results, documents are routed to a downstream business process, triggering workflows that support an organization’s business logic.
Real-Time System Training
Classification results can be fine-tuned and system intelligence increased as new documents arrive that require the adjustment of class definitions. The system supports continuously increasing amounts of customer communication; it learns as your business grows.
Monitoring and Reports
Captured and classified documents become visible upon receipt, allowing supervisors to monitor system performance and report on productivity metrics – and management to visualize ROI.
One Solution for All Mail
Virtual Document Center Mailroom automates the processing of all incoming mail – from paper to fax and email. All documents that enter an organization are automatically digitized, classified, captured and routed to the right workflow or person.